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F.A.Q.Frequently Asked Questions

  • Visit the items you like and add them to your cart.
  • Once you’are finished, go to your cart.
  • Fill your address and click “Calculate shipping” to check the shipping options we have and chose the one you prefer.
  • Click “Enter coupon” if you have any discount code.
  • Now you can proceed to checkout and select your payment method (Credit Card, PayPal or Bank Transfer).

*If you chose “Local Pick Up” shipping option, we will send you an email when your order is ready to arrange a pick-up date in our Studio.

  • Save time pre-filling your address on your next purchases.
  • Have access to your orders history and status.

If despite this, you are still not interested you can always buy as a guest.

 

Contact us by mail. We will be happy to help you 🙂

  • Click “Enter coupon” on the right top of your cart.
  • Once you write your code, the discount will be applied to your purchase.

If you have any trouble send us an email.

Contact us providing your order number and we will help you if the order has not yet been sent.

You can find a size guide within each product page.

IMPORTANT: Please check it before any purchase as we can´t asume the costs of returning products outside Barcelona.

We are a small studio and we can´t asume the returning costs of products outside Barcelona.

If you received a damaged order or have a problem, you must notify us within 48 hours of receiving your package. Otherwise, we cannot accept any claim.

You can find a size guide within each product page, please check it before any purchase. 

Contact us if you need more info.

A confirmation email will be sended once your order is shipped.

We will provide you a tracking number if you chose the Express Shipping option. 

Contact us if you need more info.

 

If you chose the Express Shipping option, your tracking will automatically be sended by mail once the order is on the way.

For Standard shipping method please contact us by mail

EXPRESS SHIPPING (recommended)

  • 24/72h (Europe)
  • 3/5 business days (Rest of the countries)
  • Tracking number automatically provided. 

STANDARD SHIPPING

  • 3/7 business days (Europe)
  • 15 or more business days (Rest of the countries) 

LOCAL PICK UP:

  • We will send you an email when your order is ready to pick-up at BCSTORE.
  • BCSTORE (BCORE)
    c/ Montmany 25, 08012 Barcelona
    Mon – Thur: 10:00h – 14:00h / 15:00h – 20:00h
    Fri: 10:00h – 14:00h / 17:00 – 20:00

 

*All orders take between 24 to 72h to be processed.

** International orders may be delayed due to security checks.

 

We will send you an email when your order is ready to pick up at BCSTORE.

BCSTORE (BCORE)
c/ Montmany 25, 08012 Barcelona
Mon – Thur: 10:00h – 14:00h / 15:00h – 20:00h
Fri: 10:00h – 14:00h / 17:00 – 20:00

 

 

Once you are on your cart, fill your address and click “Calculate shipping” to check the shipping options we have.

You will be able to chose between:

 EXPRESS SHIPPING (recommended):

  •  24/72h (Europe)
  • 3/5 business days (Rest of the countries)
  • Tracking number automatically provided. 

STANDARD SHIPPING

  • 3/7 business days (Europe)
  • 15 or more business days (Rest of the countries). 

LOCAL PICK UP:

  • Save money by picking your parcel in Barcelona
  • We will send you an email once your order is ready to pick up at BCSTORE.
  • BCSTORE (BCORE)
    c/ Montmany 25, 08012 Barcelona
    Mon – Thur: 10:00h – 14:00h / 15:00h – 20:00h
    Fri: 10:00h – 14:00h / 17:00 – 20:00

*All orders take between 24 to 72h to be processed. ** International orders may be delayed due to security checks.

Please contact us by mail within 48 hours of receiving your package providing us your order number.
We will be happy to help you.

  • We are always very cautious with this to avoid any extra charge to our customers.
  • In spite of this, we can not guarantee that you will not be charged customs fees as it does not depend on us.

*Any fee required by the government must be paid by the customer.

Chose the option you prefer to make your purchases: Credit/Debit Card, PayPal or *Bank Transfer. 

*If you chose this option, your order will proceed once the Transfer is made.

Of course! In fact we recommend it, is the safest way to pay.