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F.A.Q.Frequently Asked Questions

  • Visit the items you like and add them to your cart.
  • Once you’are finished, go to your cart.
  • Fill your address and click “Calculate shipping” to check the shipping options we have and chose the one you prefer.
  • Click “Enter coupon” if you have any discount code.
  • Now you can proceed to checkout and select your payment method (Credit Card, PayPal or Bank Transfer).

*If you chose “Local Pick Up” shipping option, we will send you an email when your order is ready to arrange a pick-up date in our Studio.

  • Save time pre-filling your address on your next purchases.
  • Have access to your orders history and status.

If despite this, you are still not interested you can always buy as a guest.

 

Contact us by mail. We will be happy to help you 🙂

  • Click “Enter coupon” on the right top of your cart.
  • Once you write your code, the discount will be applied to your purchase.

If you have any trouble send us an email.

Contact us providing your order number and we will help you if the order has not yet been sent.

You can find a size guide within each product page.

IMPORTANT: Please check it before any purchase as we can´t asume the costs of returning products outside Barcelona.

Once order is shipped we’re not able to cancel it.

If you received a damaged order, you must notify us within 24 hours of receiving your package. Otherwise, we cannot accept any claim.

You can find a size guide within each product page, please check it before any purchase. 

Contact us if you need more info.

A confirmation email will be sended once your order is shipped.

We will provide you a tracking number if you chose the Express Shipping option. 

Contact us if you need more info.

 

Both shipping methods (Express and Standard) includes tracking number that will automatically be sent by e-mail once the order is on the way.

 

EXPRESS SHIPPING (recommended)

  • 24h (Spain)
  • 72h (Europe)
  • 3/5 business days (Rest of the world)
  • Tracking number automatically provided. 

STANDARD SHIPPING

  • 3/7 business days (Europe)
  • 15 or more business days (Rest of the world) 
  • Tracking number automatically provided. 


*We need between 2-3 days to manage your order.
** International orders may be delayed due to security checks.

 

This option is not available in this moment.

 

 

Once you are on your cart, fill your address and click “Calculate shipping” to check the shipping options we have.

You will be able to chose between:

EXPRESS SHIPPING (recommended)

  • 24/72h (Spain)
  • 72h (Europe)
  • 3/5 business days (Rest of the world)
  • Tracking number automatically provided. 

STANDARD SHIPPING

  • 3/7 business days (Europe)
  • 15 or more business days (Rest of the world) 
  • Tracking number automatically provided. 


*We need between 2-3 days to manage your order.
** International orders may be delayed due to security checks.

 

Please contact us by mail within 48 hours of receiving your package providing us your order number.
We will be happy to help you.

  • We are always very cautious with this to avoid any extra charge to our customers.
  • In spite of this, we can not guarantee that you will not be charged customs fees as it does not depend on us.

*Any fee required by the government must be paid by the customer.

Chose the option you prefer to make your purchases: Credit/Debit Card, PayPal or *Bank Transfer. 

*If you chose this option, your order will proceed once the Transfer is done.

Of course! In fact we recommend it, is the safest way to pay.